Our grievance procedure system cover and resolve all complaints and conflicts through an open, transparent and consultative process, enabling stakeholders to arise grievances with relation to company operations, 3rd party suppliers and contractors. This grievance concerning in implementation of No Deforestation, No Peatland, and No Exploitation policy of PT. Wahana Citra Nabati and our supplier in sustainable palm oil supply chain.
We believe that feedback from stakeholders is valuable for our business. It helps us to monitor own performance with comply in our sustainability commitment and also our palm oil supplier. All grievances will we be handle in accordance to Grievance Procedure and report transparantly to public.
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Grievances can be submitted through any of the following channels:
By email to
firstname.lastname@example.org attn. WCN Grievance Team
By telephone to
(62-21) 46827149 or (62-21) 46828262 attn. Alvin Febrian Riandi
Or writing to
PT. Wahana Citra Nabati. Jalan Rawa Sumur I Blok EE No 5 Kawasan Industri Pulogadung Jakarta Timur 13930 Indonesia. Attn : WCN Grievance Team
Grievance must include the following information.
Name of raiser grievance
Name of organization (if any)
Phone number / facsimile / email (at least one contact point)
Description of grievance in detail
Evidence to support the grievance